Unparalleled Support When and How You Need It
When you partner with MedHub, you can feel confident with your teams’ use of the MedHub or eValue by MedHub software platform, because our team of medical education software support experts is dedicated to your success and readily available to support you if needed.
Our Personalized Approach to Empowering Your Program
We strive to develop platforms that are intuitive and easy to use, but we know there's no one-size-fits-all approach to navigating technology. We want each of your team members to feel confident using the platform, regardless of their tenure. This is why we include access to dedicated support professionals and an expansive library of self-service resources as part of our partnership with you.
Medical Education Software Support Experts
Our MedHub support professionals have an average of 7 years of experience in their roles supporting programs and institutions like yours. Their extensive knowledge as superusers empowers you to take full advantage of capabilities that propel your program to new heights.
Get One-on-One Support
You’ll develop real relationships with real people who have in-depth software expertise.
Our online ticket system is consistently monitored to ensure timely response and resolution. When you contact us by phone, email, or through our support portal, one of our knowledgeable team members will respond as quickly as possible ready to support you with:
- System operation
- Explanation of functions and features
- Troubleshooting issues
Staffed MedHub support hours at 7:00 AM - 6:00 PM CT, Monday-Friday (excluding U.S. Federal Holidays).
If you are a resident, trainee, student or educator requiring assistance using the platform, please contact the MedHub or eValue by MedHub administrator at your program or institution for help.
Access Online Resources 24/7
A library of expertly curated content is at your fingertips and available 24 hours a day, 7 days a week. Log in to your MedHub or eValue by MedHub portal for an in-depth library of support.
MedHub Support library includes:
- Training materials
- Video tutorials
- How-to articles
- Comprehensive resource manuals
Additional Training Opportunities
To make things even easier for your team members, we’ve developed both on-demand and live training offerings, proven to decrease your team’s need to submit support requests.
Our additional trainings are available to cover cyclical or annual processes, onboarding of new team members, and even provide your staff with professional development opportunities that drive engagement and decrease burnout.
Request a Demo for your Institution
Let's explore how MedHub can optimize your workflow, enhance best practices, and leverage your data for ongoing excellence.