MedHub provides the following services at no additional charge:
Implementation Project Management
As a new client to MedHub, you will be assigned an Implementation Project Manager. It is the responsibility of the Implementation Project Manager to define your project plan while creating timelines and expectations that will be agreed upon by you and MedHub. The following processes will occur during the implementation process:
- Host a kick-off call with your key stakeholders and MedHub to welcome and set expectations for your implementation process.
- Perform an in-depth business analyses of your teams and systems and discuss your transition experience to the MedHub software to establish a solid configuration of your MedHub system.
- Design your personal MedHub site introducing your branded logo and addressing your set up needs.
- Transport your received data into our MedHub system focused on demographics, programs and sites.
- Perform a virtual instructor led training experience to your administrators to generate Go Live and readiness at your institution.
- Host a transition call with your Client Success Manager and Support to enter the next phase of your client life cycle.
Learning Portal Consulting and Enablement
A continuum of learning is critical to the success of both MedHub and you as our partner and vested client. MedHub has licensed instructional designers that maintain our Learning Management System to equip you with tools to track learner success and help you to maintain it. Our consultant will establish a project plan to guide and lead your administrators toward understanding the value of MedHub and guiding them toward a committed path to learning how to use MedHub. In this process you will receive the following:
- Kick off meeting with our consultant to give a brief overview of the Learning Portal, configuration and expectations of administrator learners. In this session, client will identify 2-3 key stakeholders to determine applicable courses to turn on or off based on the unique needs of your institution.
- Generate a project plan 8 weeks in length to drive full utilization of MedHub for all entry level administrative users.
- Review learning data reporting following the completion of your modules.
Client Obligations to MedHub
(a) Within 60 days of the effective date of the agreement, the client will submit a data spreadsheet that has been approved and vetted by MedHub for proper transfer of client data into the MedHub system. This process will ensure the successful timing of the deployment of the MedHub product to your institution.
(b) Throughout the course of the implementation process, the client will receive anonymous surveys generated by MedHub in effort for MedHub to track the quality and timeliness of our service to you. MedHub requires these surveys to be completed in effort to drive change and continue to improve processes.
(c) Following the eight-week mark of the client’s Learning Portal consulting, all administrators are required to complete each assigned course. This process will create accountability for you as a client to ensure your end users are equipped to execute in your new system. Additionally, learning completion will contribute to MedHub serving you in the most optimal ways as your administrators apply best utilization practices.