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UME & GME Management
DemographicsDuty HoursEvaluationsProceduresConferencesSchedulingLearning PortfoliosIRISBillingReportingInstitutional ComplianceProgram AccreditationOnboarding/ApplicationAccessibilitySecurity
Data ManagementSupport & Training
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Support & Training
"...MedHub is extremely intuitive and easy to use. It has been well accepted by residents, faculty, administration and staff...."
James T. McDeavitt, MD - Senior Vice President, Education & Research, Carolinas Healthcare System
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The MedHub approach to training users is linear, intuitive, repeatable and inclusive. We understand the nature of an enterprise-wide deployment is equal parts practical and political. MedHub takes an aggressively proactive stance towards training and support issues to efficiently deploy MedHub with the very least amount of disruption to your internal culture. First of all, MedHub is intuitive and easy to use. Residents and Faculty can manage their activities immediately without the need for reference manuals and training sessions; a short orientation and they're ready to go. We understand all stakeholders are busy professionals. So MedHub was developed with a streamlined integrated workflow process that drives multiple downstream business processes and a pleasing graphical user interface. The result is multiple complex downstream tasks can often be managed with just a few keystrokes. Simple and intuitive for most stakeholders to use in minutes, but extremely robust to handle most any institution-wide or program specific requirement.
MedHub support is expert in most every aspect of the medical education regulatory environment. From Duty hours to Medicare reimbursement. From program accreditation to documentation of all aspects of physician training, we draw upon our substantial experience to recommend best business practices successfully employed by other MedHub clients. This is one of the major reasons 3/4 of our clients have switched to MedHub from a different system despite the fact MedHub is not the least expensive option.
An intuitive repeatable deployment process makes it easier for your staff to train others within your enterprise. 
Face-to-face training is augmented by a comprehensive online knowledge base that includes video tutorials a linked user guide and context-specific help hints integrated with the functionality it supports. MedHub also uses a number of effective support tools that allow staff to work closely with your users to ensure the system is used as intended.
Face-to-face training is augmented by a comprehensive online knowledge base that includes video tutorials a linked user guide and context-specific help hints integrated with the functionality it supports. MedHub also uses a number of effective support tools that allow staff to work closely with your users to ensure the system is used as intended. For ongoing support, MedHub has a comprehensive trouble ticket system for documenting and logging issues. MedHub staff is alerted immediately of any system problems or training issues. After hours, there is always a MedHub staff member on call to monitor and respond to issues. All trouble tickets are assigned an incident number, institution, nature of request, etc., and are tracked to resolution with a receipt sent to user upon closure. Trouble tickets are available in real time to the institutions' IT department to directly measure MedHub support performance.
MedHub schedules regular teleconferences with your institutional project sponsor (GME department) to discuss issues, enhancements, process and exchanges information with GME around user requests and issues so everything remains current and problem-free. Because of this high level of communication, rarely does a small issue grow to become a problem and MedHub staff is intimately acquainted with the particular variability found between institutions.